This month, TSA began taking questions and feedback via Facebook Messenger, making it the first federal agency to roll out a customer-service platform on the social media giant. The move gives fliers more ways to interact with the agency, following last year’s launch of the @AskTSA customer service account on Twitter. TSA touts that it is now better positioned to assist travelers in real time, while keeping transportation security it’s top priority.

Since @AskTSA debuted on Twitter, the agency has had about 40,000 inquiries from travelers. Now with Facebook, which counts more than a billion users worldwide, TSA will be able to greatly expand its social media reach. Travelers can use TSA’s Facebook and Twitter social media accounts for real-time assistance on everything from the agency’s PreCheck program to concerns about lines to questions about whether specific items can make it through security checkpoints – even by sending pictures!