We’re redefining travel management through our distinctive global platform that delivers the unexpected.
Not all companies seeking global travel consultancy have the same needs — and yet most global travel management companies take the same form and approach to servicing each client. FROSCH is different.
GLOBAL SERVICE EXCELLENCE: GUARANTEE
Since our global platform is wholly-owned, you can rest assured your travelers are receiving the same excellent levels of FROSCH customer service no matter their location.
SINGLE GDS SYSTEM
Our global GDS contract enables us to operate global travel programs seamlessly on a single platform in each of our 23 Global Centers of Excellence.
OBEX FOR BUSINESS: THE SMARTER WAY TO TRAVEL
Obex for Business is a powerful travel app, incubated by FROSCH, that provides travelers a single access point for their bookings with the added ability to directly contact FROSCH by chat or phone.
global centers of excellence
FROSCH provides truly global travel solutions, combined with local presence and expertise through our streamlined infrastructure featuring management on both a local and global scale.
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Today, FROSCH’s Global Centers of Excellence touch 6 continents
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We have the ability to ticket locally in over 50 specific markets.
crafting & optimizing your travel program
When implementing a new travel management program, it’s crucial to select a travel management company that will build a portfolio of services specific to your industry and company needs. Unlike many ‘mega agencies,’ we create a travel management program unique to each of our clients. Through a series of pre-implementation meetings, we identify the priorities and challenges of your existing travel program, while providing solutions for program optimization.
delivering true service excellence, globally.
The know-how exhibited by our trusted travel team directly translates into a successful travel program, as each traveler is serviced on a personal level by a true professional.
YOUR TRAVEL PROGRAM CONSULTANT
Our consultative approach to travel management centers on the one-on-one attention provided by your Account Manager. Working in direct collaboration with you, your Account Manager will perform constant analysis of your travel program in order to identify cost saving initiatives and streamline processes in order to optimize the program on a local and global level.
NO CALL CENTERS
Many ‘mega agencies’ service their clients utilizing call centers, but FROSCH takes a personal approach. Our dedicated team configuration ensures each of our travel consultants become intimately aware of your goals and service expectations, enabling them to establish relationships and learn the preferences of your travelers.
TRUE TRAVEL PROFESSIONALS
Averaging 18 years of industry experience, our Travel Consultants are some of the savviest in the industry; they are familiar with creating complex global itineraries, utilizing creative ticketing to ensure lowest cost airfares, and servicing the most VIP of clients.
IN-HOUSE AFTER-HOURS SUPPORT
Even in an emergency situation, you can rest assured that your calls will not be routed to foreign call centers or third-party contractors. FROSCH provides all clients access to a 24-hour emergency service staffed by our own highly trained travel consultants.
innovative technology solutions
Providing excellent, personal service to all travelers is FROSCH’s central philosophy; however, we are committed to staying at the forefront of travel technology, developing many of our solutions in-house and employing third-party software when necessary. In addition to being one of the first TMCs to be NDC-certified, we employ various technologies like TripBam, Yapta, Priceline/Booking.com and more, to ensure our clients are making the most of their travel spend.
ONLINE BOOKING TOOL EXPERTISE
FROSCH is an industry leader in the successful implementation, customization, and adoption of multiple online booking tools. Through strong relationships with the industry’s premiere online booking tool providers, FROSCH supports online booking sites for more than 75% of our clients. Each online booking tool can be customized in-house for look and feel, pre-trip approval, forced travel policy compliance, and more.
OBEX FOR BUSINESS™
Obex for Business™ is a powerful mobile application, created to better manage your organization’s business travel. It automatically aggregates bookings to mobile devices and provides single-sign-on into your corporate online booking tool, enabling travelers to see all of their trips in one place, in addition to contacting their Agent team via phone, email or text in one simple click from the app.
REAL-TIME VISUAL REPORTING DASHBOARD
With the ability to create ad-hoc and fully customized reports to suit your finance needs, our Analytics platform takes consolidated reporting to the next level. On a global level, our single platform enables you to visualize your travel spend through real-time online access to your travel data.
CUSTOMIZED TRAVEL PORTAL
Even in an emergency situation, you can rest assured that your calls will not be routed to foreign call centers or third-party contractors. FROSCH provides all clients access to a 24-hour emergency service staffed by our own highly trained travel consultants.
achieve cost-savings & adding true value
In order to determine the best opportunities for our clients, we have developed a Travel System Analysis, which provides specific recommendations, drives savings, and improves the overall performance of travel programs.
additional services to complete your program
SAFETY AND SECURITY
FROSCH offers a number of different tools to ensure traveler safety and security. In addition to our proprietary PinPoint Traveler Tracking tool and advanced communication systems, FROSCH works in conjunction with industry-leaders such as International SOS, FlightStats, Control Risks Group, and iJet to provide a full suite of risk management services.
MEETINGS & EVENTS
FROSCH Global Conferences & Events (GC&E) provides our clients with a powerful partnership for their planning requirements. By having our GC&E team of experts balance the program management process (locally or globally), your program will run flawlessly from start to finish and your internal resources can be used to focus on key strategic objectives and business content.
VIP SERVICE
Although FROSCH wants all of your travelers to enjoy the best possible travel experience, we understand that some executive travelers require services that are above and beyond what a typical travel team can provide. FROSCH will assign an experienced travel consultant to personally service these travelers and tag their profiles as VIP to ensure a consistently high level of service.
REWARDS & INCENTIVES
FROSCH Rewards & Incentives offers comprehensive incentive management services and is exclusively dedicated to the design, implementation and management of motivational, and performance improvement programs. The division is a pioneer in the development and support of cutting-edge, web-based motivational content, and innovative point-based programs.